Terms of Use

Effective date: [EFFECTIVE DATE] · Version: [VERSION]

1. Parties and acceptance#

1.1. These Terms of Use ("Terms") govern the use of the website at [SITE ADDRESS], the Carbonity application and the supplier portal provided by [COMPANY NAME] ([ADDRESS]; MERSIS no.: [MERSIS NO]) ("Carbonity").

1.2. The Service is intended for business use only; it is not offered to consumers. A person using the Service on behalf of a company or organisation represents that they are authorised to bind it to these Terms.

1.3. By using the website, signing in to a customer account or submitting data through the supplier portal, you accept these Terms. If you do not accept them, do not use the Service.

1.4. If there is a separate signed written agreement or an accepted offer between the Customer and Carbonity (the "Agreement") and it conflicts with these Terms, the Agreement prevails.

1.5. Information on the processing of personal data is given in the Privacy Policy at [PRIVACY POLICY LINK].

2. Definitions#

• Service: the module or modules of the Carbonity application to which the Customer subscribes, the supplier portal, and the related output and notification functions. On the effective date of these Terms the module offered is "Downstream", for calculating the embedded emissions of processed products per product.
• Customer: the legal entity that enters into an Agreement with Carbonity and for which a customer account is opened.
• Authorised User: a natural person whom the Customer has set up as a user in its account (customer administrator, analyst, viewer).
• Supplier: a company that supplies inputs to the Customer and from which the Customer requests emission data, and the person using the supplier portal on its behalf.
• Customer Data: data that the Customer or its Authorised Users enter or upload into the Service (products, bills of materials, production and sourcing data, supplier records and the like) and the calculation results and reports produced from it through the Service.
• Shared Registry: the registry of identifying details of source installations and of emission records for those installations, used jointly by Carbonity customers and accessed under the rule described in section 6.
• Rule and Value Tables: the eligibility rule sets and default emission value sets used in calculation.

3. Description and limits of the Service#

3.1. What the Service does. The Service calculates embedded emissions per product from the bill of materials, production, sourcing and supplier emission data entered by the Customer, applying the published Rule and Value Tables; keeps the data and documents underlying each calculation in a traceable form; enables the collection of data from Suppliers; and produces outputs such as product datasheets, evidence packs and portfolio files.

3.2. The Service is a calculation and documentation tool. Carbonity does not provide regulatory, legal, customs, tax or financial advice, is not a verification or accreditation body, and does not file any declaration with any authority on the Customer's behalf. Results produced by the Service are not a compliance determination, an official declaration, or an assurance of acceptance by any authority. Responsibility for whether a product or input falls within the scope of legislation, which data is declared, and the accuracy of any declaration lies with the Customer and the persons on whom the applicable legislation places the obligation.

3.3. Results depend on the data entered. The accuracy of calculation results depends on the accuracy and completeness of the data entered by the Customer and Suppliers. Carbonity does not review the substance of emission data and verification documents submitted by Suppliers; accepting or rejecting a submission is the Customer's decision.

3.4. Rule and Value Tables. The Rule and Value Tables used in calculation are loaded during Customer set-up on the basis of official sources and are published in versions. Legislation and official tables may change; Carbonity does not warrant that the tables are current or complete at all times. The Customer can see in the application which version is applied to its calculations and is responsible for assessing its suitability for the Customer's own obligations. Sample tables used for demonstration and trial are not official tables.

3.5. Status of the legislation. On the effective date of these Terms, the extension of the EU Carbon Border Adjustment Mechanism to processed (downstream) products is at proposal stage in the EU (COM(2025) 989); it is not in force and may change or not be adopted. Scope information marked "proposed" in the Service is based on that proposal.

3.6. CN catalogue. The CN code catalogue in the application is reference information; a code's scope status in the catalogue is not a scope determination and does not enter the calculation. The catalogue contains only certain chapters and may become outdated with annual changes.

3.7. Estimated costs. Amounts shown in the cost radar and similar screens are estimates based on the simplified assumptions explained on screen; they are not a declaration, an offer or a financial forecast commitment and may differ from the obligation that actually arises.

3.8. Languages. The Service is offered in several languages. Some interface texts in languages other than Turkish are machine translations and may not have been reviewed by native speakers; in case of any difference between languages, the Turkish text prevails.

3.9. Features under development. Modules and features described on the website as "coming soon" or "in development" are for information only and create no commitment that they will be provided, or provided by any date.

4. Accounts and security#

4.1. The customer account and the first customer administrator are set up by Carbonity. The customer administrator sets up other Authorised Users, assigns their roles and deactivates them where necessary. The Customer is responsible for its Authorised Users' compliance with these Terms and for actions taken in its account.

4.2. Each Authorised User uses their own credentials; accounts are not shared. Passwords are kept confidential. Two-step verification is mandatory for customer administrators and is set up at first sign-in.

4.3. The Customer promptly deactivates the accounts of users who leave or whose authorisation ends, and notifies Carbonity without delay at info@carbonity.ai if it suspects unauthorised access or compromised credentials.

4.4. Create, update and delete actions in the Service are written to an audit log together with the user who performed them. So that calculations can be verified later, certain records (the audit log, finalised calculations, published bill-of-materials lines, emission records and verification documents) cannot be altered or deleted afterwards; corrections are made by creating a new version or a new record. The Customer accepts this characteristic knowingly.

5. Customer Data#

5.1. Ownership. All rights in Customer Data belong to the Customer. These Terms grant Carbonity no right in Customer Data other than the limited right of use set out below.

5.2. Right of use. The Customer grants Carbonity the right to host, copy, process and display Customer Data solely to provide, maintain, secure and support the Service for the Customer and to comply with its legal obligations. Carbonity does not sell Customer Data to third parties and does not share it with other customers except as described in section 6.

5.3. Confidentiality. Carbonity keeps Customer Data confidential and gives access only to its staff who need it to provide the Service and to subcontractors (such as the hosting provider) bound by an equivalent duty of confidentiality. Disclosures required by law or by order of a competent authority are excepted; Carbonity informs the Customer in advance to the extent legally permitted.

5.4. The Customer's responsibility. The Customer accepts that it is authorised to enter Customer Data into the Service and have Carbonity process it, that it is responsible for the accuracy and lawfulness of the data, and that before entering personal data of its Suppliers' contact persons into the Service it has informed those persons as required by law.

5.5. Personal data. For personal data held in the customer account, the Customer is the controller and Carbonity the processor. The data processing terms between the parties are set out in [DATA PROCESSING AGREEMENT / ANNEX].

5.6. Copies. The Customer is responsible for keeping its own copies of the source files it uploads to the Service and of the outputs it obtains from the Service.

6. Shared installation and emissions registry#

6.1. Identifying details of source installations (installation code, name, address, country, operator name, CBAM registry number if any, production route) are kept in the Shared Registry. An installation added to the Shared Registry by one Customer can be searched by other customers and linked to their own suppliers. Which customers use an installation is not shown to other customers.

6.2. An installation's emission record and verification document are also stored in the Shared Registry; however, they can be seen only by (a) the customer that entered the record itself or brought it into being by accepting the Supplier's submission and (b) a customer with whom the Supplier has shared the record by giving express confirmation in the supplier portal. No other customer can see the record.

6.3. The Customer's products, bills of materials, production and sourcing data, supplier list, its own validity assessment of an emission record, calculation results and reports are not part of the Shared Registry and are not shared with other customers.

6.4. Emission records in the Shared Registry cannot be altered; a correction creates a new version, which is submitted for re-review by the customers using the record. The Customer accepts that installation details it adds to the Shared Registry, and emission records it brings into being by acceptance, may also be used by other customers to whom the Supplier gives its confirmation, and may remain in the Shared Registry after the Agreement ends.

7. Supplier portal#

7.1. The supplier portal is accessed through a personal, time-limited link sent to the Supplier by email at the Customer's request, or passed on by the Customer; no account is opened. The link allows data entry only for the installation and product codes stated in the request.

7.2. The Supplier keeps the link confidential and shares it only with persons authorised to enter the data. Submissions made by anyone who knows the link are deemed made on behalf of the Supplier. A Supplier who suspects that the link has reached unauthorised persons asks the Customer that requested the data to renew it.

7.3. The Supplier represents that the emission values it enters and the verification documents it uploads are accurate, current and its own, and that it is authorised to share them. The Supplier is responsible for the accuracy of the data.

7.4. Submitted data is shared only with the Customer that requested it and, once the Customer accepts it, is entered in the Shared Registry described in section 6. The Supplier may share a record it submitted earlier with another Carbonity customer by giving confirmation in the portal; unless confirmation is given, the record is not shown to another customer. The link used and the time of the confirmation are recorded.

7.5. Once recorded, a submission cannot be changed by the Supplier; if the Customer rejects the submission, the Supplier may resubmit corrected data.

7.6. Use of the supplier portal is free of charge for the Supplier. No service relationship arises between Carbonity and the Supplier other than under these Terms.

8. Acceptable use#

Users of the Service shall not:

• use the Service for an unlawful purpose or in a way that infringes third-party rights, or knowingly enter false or misleading data;
• attempt to access data or accounts they are not authorised for, or other customers' data; attempt to circumvent or probe security and access controls (including penetration testing without Carbonity's written permission);
• upload files containing malware; send automated requests in a way that disrupts or overloads the Service;
• reverse engineer the Service, attempt to obtain its source code, copy it, resell it, or offer it to third parties as a service bureau (unless expressly permitted in the Agreement);
• present outputs of the Service in a way that suggests Carbonity has verified, approved or certified a product or a calculation;
• use the supplier data request function to send unsolicited commercial messages.

Where a breach of this section threatens the security of the Service or other customers, Carbonity may temporarily suspend the relevant account or link, informing the Customer.

9. Intellectual property#

9.1. All rights in the Service, its software, interface, design, documentation and the "Carbonity" name and marks belong to Carbonity or its licensors. The Customer is granted a non-exclusive, non-transferable right to use the Service for its internal business purposes, for the term of the Agreement and within the scope of its subscription.

9.2. The Customer may freely use the outputs it obtains from the Service (product datasheets, evidence packs, portfolio files and the like) for its own business purposes, including sharing them with its buyers and advisers.

9.3. Carbonity may use suggestions and feedback about the Service given by the Customer or users to improve the Service, without any obligation.

10. Third-party data#

10.1. The Service contains reference data taken from third-party and public sources: Combined Nomenclature (CN) codes and descriptions and legislative annexes derived from official EU sources; country carbon price data taken from the World Bank's carbon pricing dashboard; Natural Earth country boundary data. This data is presented with the version and date of its source; rights in it belong to the respective source owners and it is subject to their terms of use.

10.2. Carbonity gives no warranty as to the accuracy, currency or completeness of this data. In case of any difference between an official text and information shown in the Service, the official text prevails.

10.3. Boundaries on maps are the default depiction of the data source and do not reflect any view of Carbonity on the legal status of any country or territory.

11. Fees and packages#

11.1. The Service is offered in packages. Fees, payment terms, package tier, term and limits are set in the offer made to the Customer or in the Agreement; no prices appear on the website and no purchase is made through the site.

11.2. Package limits (e.g. number of active products) and the Customer's usage are shown in the application. When a limit is exceeded the application gives a warning; above the threshold set in the offer or Agreement, adding new records may be blocked. No existing data is deleted because a limit is exceeded.

11.3. When a subscription term ends or the account is suspended, the relevant module or account becomes read-only: existing data can be viewed, new data cannot be entered.

12. Trials and sample data#

12.1. Carbonity may open time-limited accounts for demonstration or trial and may provide in them fictitious data, sample rule sets and sample prices marked as "sample data". Sample data does not relate to real products, installations or official tables and may not be used as the basis for any declaration.

12.2. Trial accounts are provided "as is"; Carbonity may close the account and the data in it at the end of the trial period. Figures on the website are illustrations based on sample data.

13. Service level and support#

13.1. Carbonity endeavours to provide the Service with reasonable care and professional skill. However, unless expressly stated in the Agreement, it gives no commitment that the Service will be uninterrupted or error-free, nor as to any availability level, response time or resolution time.

13.2. The Service may be temporarily unavailable for maintenance, updates or security reasons. Carbonity may improve or change the functions of the Service; it gives reasonable advance notice of changes that remove a core function the Customer uses.

13.3. Support requests are sent to info@carbonity.ai.

14. Disclaimer and limitation of liability#

14.1. Except as expressly stated in these Terms and the Agreement, the Service is provided "as is". Carbonity gives no warranty that the Service is fit for a particular purpose of the Customer, that calculation results will be accepted by any authority, buyer or verifier, or that the Rule and Value Tables and third-party data are current and error-free.

14.2. Carbonity is not liable for (a) inaccuracy or incompleteness of data entered by the Customer, its Authorised Users or Suppliers, (b) compliance, declaration and commercial decisions the Customer makes on the basis of outputs of the Service and any administrative fine, tax, additional financial obligation or similar consequence it incurs as a result, or (c) changes in legislation.

14.3. To the extent permitted by law, Carbonity is not liable for indirect losses such as loss of profit, loss of revenue, loss of reputation or business interruption.

14.4. Carbonity's total liability arising from these Terms and the Service is in any event limited to [LIABILITY CAP — suggestion: the total fees paid by the Customer for the Service in the twelve months preceding the event giving rise to the loss].

14.5. The limitations in this section do not apply to losses arising from Carbonity's wilful misconduct or gross negligence, to death or personal injury, or to any other liability that cannot be limited or excluded under mandatory law.

14.6. As the Service is provided free of charge to website visitors and Suppliers, Carbonity's liability to them is limited to the narrowest extent permitted by mandatory law.

15. Term, termination and return of data#

15.1. These Terms remain in force for as long as the Service is used. The subscription term and termination conditions are set in the Agreement.

15.2. If a party materially breaches these Terms or the Agreement and fails to remedy the breach within [CURE PERIOD — suggestion: thirty days] of written notice, the other party may terminate the relationship.

15.3. On termination, the Customer may, for [DATA RETRIEVAL PERIOD — suggestion: thirty days], access its account read-only and retrieve Customer Data in the export formats the Service provides (reports and tabular files). At the end of that period Carbonity, at the Customer's written request, deletes or anonymises Customer Data within [DATA DELETION PERIOD].

15.4. The following are excluded from deletion under section 15.3: (a) records that must be retained by law; (b) installation details in the Shared Registry under section 6 and emission records that the Supplier has shared with other customers; (c) backup copies, if any, until they are overwritten or deleted.

15.5. Provisions that by their nature should survive termination (confidentiality, intellectual property, limitation of liability, governing law and jurisdiction) remain in force.

16. Changes#

Carbonity may update these Terms. The current text is published on this page with its effective date. Changes that materially affect Customers' rights and obligations are notified to customer administrators by email or in the application at least [CHANGE NOTICE PERIOD — suggestion: thirty days] before they take effect. A Customer that does not accept the change may end its subscription by written notice before the effective date. Fees and commercial terms agreed in the Agreement cannot be changed unilaterally under this section.

17. General#

17.1. Force majeure. Failure to perform obligations because of events beyond the parties' reasonable control (natural disaster, war, widespread infrastructure or communications outage, order of an authority and the like) is not a breach.

17.2. Assignment. The Customer may not assign its rights and obligations under these Terms without Carbonity's written consent.

17.3. Severability. If a provision of these Terms is held invalid, the validity of the remaining provisions is not affected.

17.4. Notices. Notices to Carbonity are sent to [ADDRESS] or to info@carbonity.ai; notices to the Customer are sent to the customer administrator's registered email address. Notices for which the law prescribes a specific form are made in that form.

17.5. Language. The original of these Terms is in Turkish. Translations are for convenience; in case of any difference the Turkish text prevails.

18. Governing law and jurisdiction#

These Terms are governed by [GOVERNING LAW — suggestion: the laws of the Republic of Türkiye]. The [COMPETENT COURTS — suggestion: courts and enforcement offices of [CITY]] have jurisdiction over disputes arising from these Terms.

19. Contact#

[COMPANY NAME] · [ADDRESS] · MERSIS no.: [MERSIS NO] · info@carbonity.ai